As the Casino have renewed they offer you again "first deposit bonus". Okay Cool! I took it. everything was fine, til i went to play Wazdan slots: Book of Magic and Hungry Shark.
First slot: Book of Magic i got freespins and got triggered the freespins 4x times so i got total winnings 190€ and after the freespins ended, the slot shows me a black window with an "ERROR". i was like OKAY lets reload the game and i can get my winning money attached to my balance. Sad thing happened - the game opened just normal like i was neverEVER winning there just a seconds ago (im talking my win 190€) Okay what to do next? i contact to ChatSupport and they delivered my problem forward to Thenical Support - i was like okay maybe they act "FAST" i really hoped that. meanwhile support told me that i can play forward if i want. And i did! I wanted to try the same company games so i choose Hungry Shark. In a meanwhile i got also freespins and i won about 18-19€ there. After the freespins were completed the game shows me the same black window with the letter ERROR: i was like "thank you". and the money didnt attach my balance. so the money was lost aswell. Went back to Chatsupport and tell them that another game tells me the same error. They attached this story with the first one and told me that "We contact you as soon as possible". I was again really optimistic that maybe 24h max and i get my money. Til today i have been waiting over 3days. And everytime i go to chatsupport they telling me that they waiting answer of tehnical support. Its so ridicoulus already that i dont know waht to do anymore. Money what is lost is little bit over 200€. i really appreciate when i get my money back.
↧
