I have been waiting 2 weeks for a withdrawal. I have confirmed with customer service that all play through requirements have been met and the amount is eligible for withdrawal. The amount is $200. However, they claim to have not received my authorization forms. I have submitted the forms multiple times. I'm a lawyer, so I work with documents all the time, and I'm confident that my submissions are adequate.
Also, I have had issues with customer service. I'm only able to communicate with the chat feature. I have sent multiple emails and left one voicemail, and despite automated assurances that I should receive a reply within 24 hours, I have yet to receive a reply to my emails or voicemail.
I like the software and slot variety, but I'm concerned about making this my go to site if there are withdrawal issues. I hope that this is due to my new account status.
Thank you.
Jeff B.
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