Deposited for the first time 4.11 and got a 300% bonus, wagering requirements were met. Made a withdraw request for 1000€ on 5.11 and was asked for KYC documents on the same day. I sent the documents and they were approved on 8.11.
I have sent at least five emails about my withdraw and asked via live chat when it will be processed, everytime I get the same answer, "I have send a notification to our payment department to speed up the process for you!" but nothing seems to happen. Starts to feel like im talking to a bot.
Last email was three days ago and now theres no response at all.
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