I was issued a check in the amount of $2450 on 1/30/17 after waiting nearly two months. I then took the check to my small, local bank and deposited it there. I was notified approximately four weeks later that the check was returned as "unable to process." After I assured them that the funds were there, they sent the check on to their larger sister bank to attempt to process. After quite some time, it came back "unable to process" as well and I had to reimburse the bank the original $2450. At that time, over 90 days had passed and the original check had expired. I contacted Silver Oak and they told me to sent a letter from my bank as proof and they would issue me another check. So, I did. My bank drafted an official letter explaining that the check had been returned and they were unable to process it. I submitted all new ID forms, change of address forms, etc to Silver Oak. Every time I spoke to a representative, they assured me it had been "escalated" and payment should be coming soon. However, tonight when I chatted with "Cavit" he asked me why I waited 8 months to do anything about it?!? I explained that I've emailed, chatted, and called dozens of times, but feel like I am just getting the run around. I would really like to get paid the money I am owed. It's as simple as verifying that the check that was issued to me was indeed not cashed, and issuing me another one.
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