On the 1st of December I made a withdrawal via bitcoin of $2000. I waited the usual 3 business days for payment to be processed.
I have tried to call the phone number listed on website but it does not work( I am a Australian player).
I have contacted the chat everyday since the 5th of December. Each time I am told that it is being processed. On the 7th of December the funds were removed from pending withdrawal in my account. I have emailed the support team and cashier team and again no response. I have spoken to managers via chat and they assured me that they will email me with resolution. Once again no communication. I go on to chat this morning to again find out when they are going to process my bitcoin withdrawal. The chat operator tells me that there is a delay in bitcoin processes and a problem with bitcoin. This is puzzling as I have received and sent bitcoins during this time with no delays.
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