I submitted my updated documents to the address they requested on December 2, 2017. It has been 13 days now, but every time I contact Live Chat I am told that the documents are still not there. Each time they ask when I emailed them and what email address I used. Each time I give them the information and each time I am told to contact them the next day.
They have already declined one withdrawal because of 'not having updated documents'. I have resubmitted that withdrawal.
I have contacted them via Live Chat just about every day since I submitted the documents to verify that they have them. Each day I am told to check again tomorrow. Can someone please help to get things moving?
↧