Hello,
This is a followup to may last issue. I have included the message I received from Mbit to help explain what happened. Basically, I wanted to cash out my winnings and was denied the cash out because they think that I have more than one account and I do not. Here is the message they sent me. All that I am asking is that I am able to cash out my winnings. I did nothing against their rules.
Hi there,
It seems your account has been flagged by the system. The logs indicate that multiple accounts have been created and bonuses were claimed on these accounts. This is against our terms and conditions.
Please see below the terms:
"7.1 Each player can create only one personal user account. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct."
"Bonuses/Free spins at mBit Casino can only be received once per household / IP."
https://www.mbitcasino.com/terms-and-conditions
We have discussed with our management and we decided you can keep this account from now on. Please do not try to open any other accounts as this will lead to permanent closed of all accounts and confiscation of all the funds.
Your account has been rolled back to the moment the initial deposit was made.
You are free to use the deposit in order to play or cashout without any restrictions.
Please read all our terms and conditions so these events will not happen going forward.
No further replies regarding this investigation will be made.
Thank you for your attention.
Regards,
mBit Casino Security Team
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