BonanzaGame Casino refuses to payout my winnings after several deposits and winning 3700,00 euro on my last deposit.
They claim I have multiple accounts and have violated their rules, but don't give me any evidence of that.
I always check my email en ask support if I only have one account before I do any deposit.
They must have chat logs of that.
First they have approve my KYC docs I have sended them and a few minutes later I get an email that picture quality is too bad.(Same as other complaints here..)
So I send them another picture but now they have locked my account.
This is unacceptable, I did not break any rules and this is just a poor excuse to not payout my fairly won winnings!
If this cannot be solved then I will talk to a lawyer and take legal steps!!
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