I am waiting on a total of 12,300 USD from dreams casino originally won in sep/oct. it did take me a while to meet document requirements which were over the top, they "lost" my documents then was told netteller was my only withdrawal option since I'm playing from Australia. I did this and provided details then after months and over 20 live chats I was told netteller was no longer an option (no reason provided) and that now I must provide bank details for bank wire, I have now submitted this info twice, being giving a different email address to send it to each time I asked. I am still being told this has been escalated to the withdrawals team to process. And over 9 days ago 300 left my casino account but I am yet to see it and apparently they can't confirm where these funds are. This situation has now reached a point that it's causing huge anxiety and as I long time online player I have never experienced anything close to this level of dissatisfaction. Please help me.
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