Whilst playing Viva Vegas the game crashed, game was reloaded but all winnings and free spins were lost. Customer service were rude, implied there was no history of me playing and refused to reinstate account balance of £1000 already won, winnings of £2000+ and lost over 800 free spins.
Screenshot attached of mid play.
Very disappointed and would like some help resolving, I’m sure I’m not the first to be refused payout.
↧
Dr Vegas Casino - Refusing to reinstate game state and balance after crash during insane winning run
↧