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Dunder Casino - Making verification so difficult, stalling approval of pending withdrawals

I first verified my self with dunder in november 2016. In december 2017 after a bad run i had a lucky streak. Which i then decided to deposit a lot back in but again gained some of my funds back. However on the 19/12/2017 in the middle of gaming my account was blocked and advised to contact live support. At this point i contacted the support team who advised i needed to verify my self and my withdrawals where pending until i done so. A total of just over 5450 and 1700 which i was currently playing with. At this point i sent a copy of my bank card, photo graphic id and utility bill to the verification team. On 20/12/20 i had recieved no confirmation so i contacted the support team to make sure they had recieved my email however i was advised i needed to sign an sow. I did do this however, using my phone i had made error and sent back not realising needed to print and scan back over. On 21/12/2017 i done sow and sent back to the verification team. Again on 22/12/2017 after speaking to the live chat team i was advised they needed 3 month bank statement which i went to the bank got statement sprinted and stamped. By 23/12/2017 i sent statemnets again and screen shots that i had sent the statements the previous day. Each day speaking to several agents i was advised the relevent department was dealing with it and should be dealt with within 24hrs. However again on the 26/12/2017 i spoke to an agent via online chat that advised they needed the statements again as could not see the totals on my back statement. At this point i again forward statements to the verification and help team. Once my bank statements had been recieved they then asked personal questions regarding my incoming and out goings. As in november i was low im equity. From that date to this date i have continously tried and been in contact with the live chat room daily to see what stage my verification is at. I have screen shotted all chats which all agents advise me the same. I need to wait for a reply from the relevemt department which would be within 24hrs. I was them advised today the matter should hopefully be resolved by 5pm if not to contact them again for the next steps to take. However, after 5pm and contacting them they could not advise me anymore apart from to wait to hear back from the relevant department and a manager and team leader would be in on monday. I have tried to use dunders complaints policy to no avail. I therefore please seek your assistance in this matter. I am loosing hope in this situation and feel very disheartened after being with dunder over a year

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