I played on Bob Casino on the 6th January 2018 and did a bonus hunt on low stakes becasue i wanted to test the casino. I opened the game Voodoo from Endorphina. First thing i realised this was the mobile version of the game because it had a total different interface, eventhough i played from my desktop device (PC). So i thought they only have this version of the game and played on 20 cent bets until i got a bonus feature triggered (3 Scatters). So i closed the game. After some time i reopened the game and suddenly i could only open the desktop version of the game and my bonus feature win was nowhere to be seen. I then contacted the support and explained them what happened. They then told me, that the game log did not show any bets i did on the mobile version of the game, but this did not mean that the spins are not stored somewhere. I then told the support they should check that with technical department or with the provider of the game.
It was strange because i had to explain my problem eight times and sometimes i did not get an answer for minutes in the chat. And then i was thrown off the chat and when reconnecting getting a new chat agent, explaing my problem again and again. They then told me they will further this to the technical support team and i should try play the game with my mobile, which is a good idea, only not possible with my nokia and im really not going to ask a friend to play online casinos with his phone. Hours later i checked in with the support again and had to explain my problem again and again. They then again told me that the log did not show the bets and they have no technical problems but they will further this to the technical support....
Winnings spins lost somewhere in the site software and game log data not stored. This is the absolute horrorstory for every casino customer. In my years of gambling something like this never happened. Imagine if i played bigger bets as i usually do. this complaint is not about the money i did not recieve. I think the casino has fundamental software problems and is not safe to play on at all.
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