Good evening, I was a customer at staybet, I lost a lot of money there, risk of gambling. but I decided not to gamble anymore. I asked staybet to block my account. I had 1000 euros in my account, I maked a withdrawall, but is not accepted , but now my account is blocked, I have sent an email to ask what was going on. they say that account is blocked, and the payout can not continue. I just want to know exactly what they want, I can send them all documents. I hope that askgamblers can help me. can you ask staybet what I have to do now to receive my money? Thanks for helping
This is email from staybet casino.
Hello,
Your account is now closed and you will not be able to re-open it again. In order to make a withdrawal need need some documents from you and your account needs to be open, otherwise we have no option to process the withdrawal.
Sincerely,
Erik
VIP manager - Staybet.com
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