Good Day/Eve fellow spinners,
Ok so i came across this casino and looked awesome to play... so like we all do i decided to give it a spin, It was the welcome bonus that i played and had such fun playing the slots with all the thrills of chasing the wager... I beat the wager and was happy with the graphics and no lagging etc even if i lost the bonus i would of deposited and played... Unfortunately it started to go pear shaped from there.. i sent my documents to the documents department which provided me with email address i even sent to support also i must of sent it 4 times at least.. while trying to sort it out with the support chat i was handed over to document department where they just logged out and this is after me typing out the same complaint several times.. I have attached proof and have emails and screen shots should you require any more.. Thanks Cool Casino for wasting my time people put there trust in you and you give us the cold shoulder if or when we win something.. why if i message you for a deposit is your reply so quick but withdrawal you suddenly have no answers? Why when i requested my withdrawal did it go back into my account without me canceling it? I play at a few casinos that i found on askgamblers and only once had a similar problem that was resolved in a week. Thanks AskGamblers for allowing me and many others to express ourselves. its been at least 4 months cool cat casino all i want is answers.
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