I played on 16 december in Rembrandt Casino. I was lucky and won 3600 euro's.
So first i send documents and on 22 of december i received an email from Angie:
Dear Harry,
We are happy to inform you that your documents verification process is now complete and you may proceed further with a payout request.
Have a great day and the very best of luck on your future gameplay!
Let us know if you have more questions, we are happy to help you!
Sincerely,
Angie
So i could make a withdrawal of my funds of 3600 euro's so on 27 of december i received an another email from Susan
Dear Harry,
You have recently requested a withdraw from Rembrandt Casino.
I would like to inform you that your withdraw has been accepted, and in accordance with our terms and conditions the withdraw has been split up in installments.
The first installment of €1000 is on its way to your bank account, and shall arrive within 2 to 5 business days depending on the speed of your bank. The second installment shall be done around the 11th of January
Have a good day.
Let us know if you have more questions, we are happy to help you!
Sincerely,
Susan
Rembrandt Players support
Rembrandt Casino
Oke so i was aware off the installment so that was no issue
So i am waiting for my first 1000 euro to come into my bank account
but there was no 1000 euro in my bank account so the third i spoke on the chat Alice
harry: Hello Alice. On 27 of december i received an email that a withdrawal of 100 0 was transferred to my bank account but i stil not receive anything can you inform me when it is transferred?
Alice: There might be a delay because of the holidays
Alice: There might be a delay because of the holidays
Alice: but please check regularly your bank account
Alice: and inform us it you do not receive
So i wait and on the 5th of januari i spoke Liiss on the chat that still nothing was received into my bank account
harry: On 27 of december i received an email that a withdrawal of 1000 was transferred to my bank account but i stil not receive anything
Liis: Allow me a moment to take a look at your account
Liis: Thank you for waiting
Liis: I can see from your account that on the 27th 1000 eur was wired to you
Liis: Delay might be because of the public holidays. I kindly ask you to wait until Monday and if the money is still not on your bank account by then kindly send us a bank statement from 27/12/17- 8.01.18 therefore our finance department can assist you further
harry: Ok i will wait until monday and if i receive on monday evening nothing i will send you my bank statement by email but hopefully that wouldn't be necessery
Liis: Thank you for your patience and understanding.
So another waiting and on 08 januari i send an email to support with my bank account
Dear Support,
On 27 of december i received an email that a withdrawal of 1000 euro was wired to my bank account.
But i still don't received anything.
So i spoke on the 5th of januari on the chat with Liis and Liis told my that if i dont receive anything on the 8 of janauri
i must send a copy of my bank statement from 27-12-2017 - 08-01-2018 so that de financial department can assist me further.
So hereby i send you the document.
Hope hearing from them soon.
So on the 10 of januari i spoke alice on the chat for more information
harry: I still dind't receive any withdrawal and i send 2 days ago bank statement is there already a responce from the financial department?
Alice: Please allow me a moment to check this issue
Alice: There is no update on your issue yet it is
Alice: forwarded to the relevant department I will
Alice: remind them again
So the 12 of januari i send email regarding an update
Dear Harry,
Thank you very much for your email!
Thank you very much for your patience as well. I checked your account and I am afraid there are still no updates from the finance department. I am very sorry for the inconvenience but please keep in mind that they are doing their best. You are going to be provided with updates as soon as possible.
Have a good day!
Let us know if you have more questions, we are happy to help you!
Sincerely,
Brian
Rembrandt Players support
Rembrandt Casino
And today 15 januari i spoke Brian on the chat and he told my that there is still no update.
And now im still waiting for my withdrawal
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