Many months ago, I tried to withdraw some of my winnings from Planet 7. I sent in documents and never heard back, I followed up and was told that the method of withdrawal that I chose was not available to me because I'm in Canada. I changed my method and waited. Follow up continued to receive a response of 'documents never received'. I finally cancelled my request for withdrawal. I've now submitted a new one while on chat so that I knew I was doing it right, had to resend my documents again, and have followed up twice and am again being told my documents were never received. I was wondering if that was a normal complaint about Planet 7 and found this site, which makes it clear that it IS normal for them to stall and 'never receive' documents. I just wanted to get my money and then figured it would be easier to get future withdrawals, but I think I'll just take this one and stop using Planet 7, because it seems to be a regular occurrence.
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