Opened an account with betway casino and got on to chat with an agent before I deposited to find out if everything was OK and to find out about bonus I was told I had another account and could only have one so he said he would close my old account then I could keep the new one so I resupplyed I'd then found out that they had shut my account because I had self excluded on my previous which I was not told about. I got on to chat with a agent who said my refund has been processsed I got screen shots of the chat to prove this. The refund never came so I got back on to chat and the agent said he would email me in 20mins with the response from the operations team which never came. So I got back on chat then was told to wait a further 24 hours whilst they made a session weather to refund or not. Very fustrating that you would get lied to and told different stories by each agent do any of them know what they are doing? The first agent was Roger the second gavrin and 3rd Mike
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