I opened account at rembrand last year but as I'm in the uk I was unable to deposit or play netent games so gave up!, I later found Sieger casino but found the same scenario , left accounts opened hoping one day they mite get a uk licence, along came b-bets (sent to my email with welcome offer which I took them up on!) but same thing did not have visa payments , one night I was bored I contacted rembrand who explained I could deposit with entro pay , and I could play games , it worked !! Well sort of as I was on a mobile device could only play a few games as I was in uk !(not sure if this legal in my juristriction but hey I was in the casino ) took a turn fir the wort and gambled and kept depositing until I doent all my money !😟 anyway I contacted support with a request to self excluded, first thing they asked was which casino am I playing??! Errrrr this one rembrand!!! I wish to self exclude as I only have small funds in my bank I did not wish to use as these were fir living expenses, very in helpfull I need to send an email as they do not have the facility to close account!!! No this is serious I could end up depositing my housekeeping money you need to clise account for me!!! They wouldn't !!! Anyway sent email had a break and next day account still live ! Gues what deposited my last £££! And lost it all not happy they weren't ther to help me !! Any way cut along story short , on my next pay cheque signed into seiger used same details and debut card no problem ! And b-bets Aswel ! Gambled all my money thinking I could win back losses , iam a sensible person hiw did I get sucked into this ??! Anyway closed these accounts eventually after them asking all the questions under the sun! But they still send me promos ! I later discoverd they are all the same company condor gaming but licences in curaco, not sure there allowed to accept uk players ? I informed them I had a gambling problem they made it hard for me to self exclude all accounts had exactly the same login and debit card details they told me it's my responsibility to close each account at each site I've requested refund from seiger and b bets , but they are not intrested they state it's all my fault I've requested there licence details to make a formal complaint and each time they cut off the chat!, I feel they have not helped me they have all the tools and database to block players with gambling addiction but will not bother using them , iam still RECIEVING email promos which I've had to stop , once I pretended to be a new player on online chat and asked if they allow excluded players to join sites in there group and they confirmed it was against there policy, they should of block froze suspended all my accounts as soon as I told them of my troubles , iam due to be refunded thousands , I hardly gambled before I joined them and have not gambled since, I was sucked in by it all and feel discusted how they operate in this way and prey on gamblers and will not help , I've tried to get the matter escalated but they don't want to know please help
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