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Prism Casino - Haven't received the other half of my payout

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Nov.27th around that date I requested a withdraw in 2 transactions 1) of $ 1700 and 2) of 1100. Dec. 4th the first was approved and 2 weeks later I received payment. But payment number 2) was approved on Dec 10th and as of today I have not received anything. I have contacted them by chat and they just tell me that it is still processing. every time I tell them that it's been past there time limit they just repeat the same thing over and over . I getting a little frustrated with their processing time.

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