Hi there,
Can you please help me with a complaint I have with casino cruise.
I won some money last week, which upon withdrawal was requested by email to verify myself. I responded to the email within 5 minutes attaching all documents requested.
I received another email confirming receipt of documents and that the account would be verified within 48 hours.
After 60 hours I Contacted the casino again for an update on my account to be told it was being verified "right now" and to check back within an hour. I waited the stayed time and contacted again to be told that they didn't know when my account will be verified and that 'its done whenever it's done' to this point in time, My documents have still not been verified, whenever I ask for an update or for a rough time frame as to when it will be done I get a rude answer of not our departments problem, however they will not put me through to anyone who's problem it is, nor let me speak with a manager about it. I feel like this will be a never ending process and that they have no intention of verifying My account and that my legitimate winnings will never reach my account, therefore my deposits being taken was just to steal my hard earned money
Can you please help me to resolve this matter and get the funds owed cleared into my account please?
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