Hi AskGambler,
I made a request for withdrawal for 145 USD on 4th Jan 2016 and sent my documents as well the very same day... I repeated followup to make sure the required documents have been verified but they were not verified until 9th Jan 2016.
After verification as casino claims approval in 3 business days never happened...After repeated follow-ups and escalations the approval was completed on 18th Jan 2016.
I was told that this payment will be sent to processor in max 7 business days... However with regular followups they are not able to confirm even today if they have sent the payment to processor.. They keep asking me to follow up in 30 mins or follow up during business hours but no updates..
Today is 4th Feb and its 31 days since the request was raised and payment is still not sent to processor (not confirmed to me). This is seriously not acceptable for withdrawal amounts of as low as 145 when i used no cupon no wagering nothing.. all my deposit was directly used on table games...
Can you please help resolve this severe delay
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