I won $1100 at video poker with cash that I deposited without any bonuses attached.
This deposit was for $30 on 1/27/16 and I did try to use bonus Blackgold but it was rejected due to a $50 min bonus requirement. I went on to play video poker with my money and won $1100 which i attempted to withdraw.
Like other players stated I was instantly hit with delay tactics and told I had to send in multiple documents in order to receive my withdraw. I did what was requested and followed up and wasn't alerted of anything out of the ordinary except for the constant delay in getting paid.
Finally I look through my status log that tracks activity and there was a manager that withdrew my $1100 from the account and I was told it was because I violated the bonus conditions attached to the funds I was using. I wasn't allowed to use video poker and so all of my winnings were taken.
I looked carefully again at the log and just as I remembered my funds did not have a bonus applied it was clearly declined due to me depositing $30 and not $50. However 15minutes later a bonus code I was not even aware existed was applied to my deposit unknowingly and they carried on saying that I violated their terms. It's not even possible for me to apply a bonus code to funds after an initial deposit on top of the fact that it was a convenient code that had a minimum deposit of $30. When I confronted the agent with this my live chat session was terminated by the site operator.
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