I have asked for a withdrawal of fund from Palace of Chance casino in the amount of about $1000. This is actually just about a breakeven amount for me. I have deposited many times amounting to this amount. So i thought, ok maybe i will stop now and get some of my money back. I emailed them all the necessary paperworks: authorization forms, id, copy of credit card, etc. After about 1 week, i have not received any forms of communications from the casino stating of the status of my withdrawal request. I chatted with them online. I was told that my withdrawal request was denied because I used bonus chips after I asked for a wirhdrawal. I was so surprised and upset. They are the ones sending me email about bonus chips. Yes, i did used a coupon code AFTER the withdrawal request, but i also continued to deposit money and played while waiting for the withdrawal to go through. I asked the representative online to what happened to the money. I was told that it was gone and cannot be put back in my account. I was going to ask for more information, but the communication suddenly got disconnected. I tried again to chat with them, same thing happened. When i was told that the request was declined, i was not given a chance to ask more questions. The representative immediately disconnected. I emailed their support. I received a call after a day, but was not able to answer the phone in time. I received a voicemail from their representative, named Emily,from their financial department. After about 1 hour, I called them back and asked for Emily. I was told that she was gone for the day. I left a message to her, but up to now, i still have not received a call from her or any representative. I hope you can help me in this matter.
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