I was given a totally free bonus from mfortune casino, which was either £3 pounds if I downloaded one of their casino games, no deposit required or I was given a mystery free bonus as long as I logged into any of the mfortune games I played on my phone within the hour, no deposit required.
I can't remember the specific figure but I won about £30 and £90 though playing mfortune games and on both occasions I cashed out and went to withdraw the my winnings and I was then sent a text message asking to send ID, I was then told my account would be passed on to their processing department to verify my ID and details.
Once verified I would receive a confirmation text to advise that my payment had been processed and would be on its way to my bank account, this never happened on both the two occasions I tried withdraw and claim my winnings.
I was then sent another text stating to contact mfortune support to discuss my account and a man from customer services said my winnings were voided because I didn't place a deposit first. He then went onto to say how I could get free bonuses if I referred friends, I found that very rude after refusing to honour my winnings.
Now under section 12: promotional offers, section 79.
It states on their terms and conditions "Any promotion offering a free bonus without the need for the player to make a deposit is covered by a fair usage policy and the maximum withdrawal a Player can make without depositing is £200 for UK Players and £50 for non-UK Players".
So therefore I think I strongly believe my winnings from mfortune casino should stand and be honoured and payed out to me as it clearly states in mfortune terms and conditions.
I will also attach pictures from mfortune casino aswell. If you require further information then please contact me please.
Daniel
↧