Hello askgamblers, so heres the story: last month i took a no deposit bonus on this casino, i meet the wagering requirements and i have 80 euro in my account, after that i deposited 25 euro in order to be able to cashout my winnings, so i requested a 105 euro cashout.
About 2 weeks go by and i didnt receive anything from them not an email, nothing so i asked tried to contact live chat, and after some unsuccesful tries they finally respoded to me on chat, i will attach the screenshot of my conversation so you can see what they told me. But one thing straight away they said to me that the minimum cashout is 100 euro, well i dont know where that comes from as i have 105 cashout and i didnt find any term in their site that says so, so i look on my cashier and there i have 95 cashout requested and 10 euro in my account, and im like wheres the 105 cashout, why it changed from 105 to 95. Alright a week ago i send documents, i didnt receive as usual a response from them, ive tried to contact live chat after that but no chance they will respond, so i had no choice but to make this complaint here.
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