Hi i recently deposited casino adrenaline and decided to use the welcome bonus offer i played through the bonus consistently talking and being guided by support to ensure i didnt break the rules.
i followed instructions and played through my wager requirement then i continued a little bit of play, again asking support if i had hit my wager requirement ect ect then when i did
i sent into support my identification, looking forward to my claimable winnings around 1700pound ......
I went back to support to ask about how what to do if to withdraw they explained to me that everything is fine looks ok and told me how to withdraw said just click withdrawal
Before i even moved of the live chat room support my balance turned back to my deposit amount and support claimed after about 5 minutes that the system picked up a error and voided my winnings
claiming that first that i didnt follow the rules.
i ask why and support couldnt tell me just said the system done it so thats why.
I continued to state i am Kane Jones and have sent in all the correct documents and do not lie its against my religion i dont sin.
Live support then said they looked into it and said that the ip address is the issue with the accounts i said its a public wifi
support explained the rules about the 1 account per i.p. which clearly i was already a where of,
as i confirmed the terms and conditions 4-5 times with myself and support before even depsoting
I continued to explain to support that its a public wifi and i signed up at your casino in in mid January around the 14th from memory then after that date i decided to request the wifi go public to the residents in the apartment building as they always are complaining about the price of internet and its unlimited internet for life due to the agreement with the service company.
Now i cant control what who and how these people choose to use there time and what they choose to look at or do online.
Now i have documented and have photo evidence of my game play winnings all this and the entire experience right from the start of my sign up as i do with every company or industry i deal with money and personal information.
I continued with support asking them to explain alot during my deposit gameplay and events assuring that i was doing everything correctly.
So i expect my winnings back in my account i played fair and didnt even get the chance to withdraw instead as soon as i mentioned it live support my account balanced changed from the account reset back to my deposit amount and with the same bonus attached but saying i completed the wager.
i can withdraw.
I can prove all my claims with pictures recorded live chats and validation in me and my identity.
i feel completely defamed and now discriminated of/by these actions
i included basic screen shots so you can see i am experiencing what im stating
they said there looking into it and i might have to prove what im saying it feels like a excuse to try and get out of paying me.
i work hard for my money and i play and treat everyone and everything fair!
regards Kane Jones
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they just responded to my email claiming the i.p address rule his there email response
Casino Adrenaline Support
6:25 AM (20 minutes ago)
to me
Dear Emanuel,
Thank you for contacting us.
According to our terms and conditions you can only have one account per IP.
Please refer to our terms and conditions: https://www.casinoadrenaline.com/terms-and-conditions
If not winnings made out of a bonus are voided.
Kindly
Casino Adrenaline Support
support@casinoadrenaline.com
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my response is that i cant control a public wifi and i signed up on January 14th
listen I do only have one account i have never registered with you guys before you cant tell me its a persons fault if someone he or she doesnt know and its publicly accessed services thats not my fault in any way i registered on the jan 14th and since then your claiming i or someone else opened an account but yet you wont say who because you know im correct.
You can not say to someone hey by the way if anyone ever joins this casino on the same wifi you joined on were going to take all your winnings and explain why like i said ammend the money back i have one account its pretty straight forward like i said now im getting assistance with this i am being defamed and accused of false accusations
put my winnings back i have followed all your instructions rules and terms and conditions ......
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