After playing on Leovegas and for a couple of hours on a early hours Sunday morning and winning £2000 on Thunderstruck I then went ahead and deposited £10 and verified my account which was fine. All documents were verified, I was then told my withdrawal would proceed. Later on in the evening I received an email stating that I had opened other accounts with them (which I did not) and my withdrawal would be not approved. My £10 deposit was taken and account verified by their team so I do not understand why my £10 was one taken and accepted, account verified and accepted but then cancelled at the last minute and closed. Not only have I lost £2000 but also feel the casino took £10 that I deposited then closed my account this to me seems like theft.
Here's an excerpt of the email I received to prove my authentication was accepted:
Dear ****
Thank you for sending over the documents.
With in regards to the withdrawal I have now passed this onto our payments department to continue to proceed with your withdrawal.
You will receive an email from us once this has been processed.
In the meantime if you require any further assistance, please don't hesitate to contact us
Have a great day
Best regards
Nathan
Leo Vegas, Customer Support
I have contacted them a few times now since this and they have not responded to any messages I have sent them.
So basically they have taken £10 from me and closed my account and dismissed the £2000 I won and claimed I have made multiple accounts which I haven't.
Everything was above board and verified by them and only when it came to pay out did they dismiss me and close my account.
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