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Old Havana Casino - Slow payment and verification

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I request payment in old havana on 21/02/2016 . but until now the payment has not been processed , I also did not get a confirmation in the form of email from their withdrawal . security team said that if they need a phone verification. on 22/02/2016 stairs one of the security team called me to verify my account , and I document was approved. but when I contacted them again , they asked me to phone verification. I do not understand what tactics they use and should be called many times . This is very unfair . when they would pay me . These great tactics to avoid their players in the payment . to askgamblers , please help me to solve this case . Thank you!

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