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Silver Oak Casino - Still waiting for $4500 cashed out in Jan 2016

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I made two cash outs. First one on January 16 for $2500 and the second one on January 17th for $2000. I have not been paid for either of these cash outs as of today. I have called and they state they are within the correct time frame. However, Today, 3/3/2016, they stated, they could now escalate the first cash out because it is past the allotted time frame. I just want to be paid for both of these soon. They state that I will be paid, just they dont know when "the processors" will be sending to my bank. I do not know the status of my second cash out, as they must first finish the first cash out. Please help with these cash outs!!! Thank you Georgia

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