on 24/02/2016 I was handed some documents to make a withdrawal at Uptown aces casino, a few days later I get a message from the security department and said ,,
Dear Lily,
Thank you for contacting Uptown Aces Casino.
We wish to confirm the receipt of the following documents sent to us via email:
-Photo Identification
-Proof Of Address
-Photo Holding photo identification
However before we can complete the verification process, we kindly ask that you submit the following document for review:
- Alternative Government, issued a signed photo identification such as a passport or driver's license
-A Picture of you holding your alternative Photo Identification to your face. Please Ensure that the details of your Photo Identification are visible in the picture.
Should you require any further assistance, please feel free to contact us.
regards,
Jane
Security Team
Uptown Aces Casino.
than i submited the remaining documents which record a passport request form ,,
on 5/03/2016 I got a reply from them if my account does not pass the security check.
Dear Lily,
We are contacting you from Uptown Aces Casino
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
10. The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances.
http://uptownaces.eu/en/terms-conditions
In the event a new account under your name is created, it will Also be closed.
regards,
Lisa
Casino Risk Management ..
this is really top notch, after waiting ten days my account was closed without reason.
Uptown is a great casino aces appropriate in the given rating ???
I think this is just the casino that is not fair and does not want to pay the players,
askgamblers please ask them as valid evidence if all the documents I did not pass the security check.
I hope they can give evidence as soon as possible,
thank you
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