I never have any issues depositing into my account on royal Vegas using my visa debit from my bank. I've never really won anything worth cashing out anyways, but I decided to cash out $200. I had no bonus or match bonus I made sure before I played otherwise they would make me play it out. So I thought I would use the same method as I do to deposit. I receive an email requesting documents so I send them back. First I'm told everything is processed but I need to switch my method they can't deposit due to routing, they suggest e check for payment. I have an eco account and it's same day but this is my first withdrawal so I do the one they suggest. I think everything is fine just to check my email to see they are requesting the same documents all over and they can't verify until I do and won't receive payment. Yet I was told everything was processed. I call and I go online I've talked to how many agents they all give different stages of my withdrawal. Some say it was sent, emails state I need to verify even though I've sent in all requested info. I literally just sent what they wanted again this am yet I just got another email asking for it Again.. I requested receipt or some sort of record if this supposed e check they sent to me, they emailed me asking for the same documents. Its been three business days still nothing available in my account. Is this even legal what they are doing to people? I have a feeling I'm never going to see this money and I was counting on it. I thought this casino was legit and popular but from the complaints and number problems people have to get their money I can see it's not.
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