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Wild Vegas Casino - Delayed payment

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I had a withdrawl approved on2/11/2016 for $1975. Now there seems to be a delay in sending it to a processor for payment to me. Their communication via Live Chat and email has been very vague. I recently had a withdrawl from another casino in their group, and they were much more specific regarding the process, and it went smoothly and quickly. I would like to find out why this wihdrawl is taking longer, and why I can not get a specific answer regarding what is happening.

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