Hi,
I opened MrRingo account March 1, 2016 and deposited 30 Euros. I received 100% welcome bonus and played on netent slots. After fulfilling the bonus requirements I requested payment of 400 Euros. Next day I received an e-mail with ask about verification account. I uploaded required documents and March 2, 2016 I got an e-mail with information that account was verified. After many days I sent an e-mail with ask when the cash will be payout. I ddin't received any reply. I sent several e-mails with this question and support didn't responsed. Finally March 10, 2016 I received this e-mail from support:
"It has come to our attention that, in playing the casino, which does include sportsbook, that your account has been detected as suspicious, regarding the general terms and conditions of Mr Ringo.
As stated in the general terms and conditions, any violation of the general conditions gives us the right to withdraw the bonus, and any winnings, if any, that were obtained by playing at Mr Ringo.
Moreover, In our system, it has been detected that your account and your playing history are suspect due to the following rule taken from (https://www.mrringo.com/en/agbs):
"2.3 Mr Ringo reserves the right, at its own discretion, at all times, to:
Suspend Client’s account and/or cancel the participation of a Client in promotional activities, competitions or other services, whenever Mr Ringo is of the opinion that there are legitimate concerns that an account is, has been or may be used for illegal, fraudulent or dishonest practices."
In this case we have decided to cancel the withdrawal which has automatically been removed. However, in all cases where it may be deemed that a fraudulent act may have been taken place, we investigated that you violated this rule."
I didn't break the casino rules and played according to terms and conditions. I don't know what is the reason to cancel the withdrawal. Why my account has been detected as suspicious?
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