I've tried CasinoAdrenaline a couple times and had the great luck of winning a sum of 8627SEK after conversion, this was no problem for me with the payments.
I was given another bonus to use and thought I should try it again, and this time I struck gold or something lol.
But the joy did not last as I was quite fast sent an email saying my withdrawal was denied, and upon asking in Chat I was told to send email to support from where I got a simple reply saying:
Dear Michael,
Thank you for your email.
Upon checking your account, your winnings were voided as per the decision of our Finance Department
when they investigated your account.
Let us know if you need anything else.
"supportperson"
Casino Adrenaline Support
.. This had me all confused, so I sent another email saying, what the heck?
And then I got an email saying:
Hello Michael,
thank you for your email.
Please note that your account has been highlighted as high risk due to fraudulent activity.
Therefore your winnings have been voided and your account locked.
Best Regards,
"supportperson"
Casino Adrenaline Support
So I sent yet another reply asking what this is all about as there is no explination what so ever as to what has happend here, all i can think of is that there is a bug in their system or that they dont want to pay my winnings.
The ammount im waiting for is: 2476,50 Euro's
Im wondering if this is something this Casino just happen to do to any random person if they dont want to pay out any winnings.
I've been given no answer what so ever as to why I've been blocked and my winnings been declined and why they can accuse me of being fraudulent which to me feels really bad being accused of while not have done anything wrong :/
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