Last Month I had registered with Hot Stripe Casino and took their 50 euro NDB bonus which a player can withdraw 100 euro maximum amount but need to deposit 20 euro in order to verify payment method. Well, I met their 50X rollover requirements and the suddenly my winning was capped 100 euro (maximum withdrawable) from around 800 euro. After won 100 euro I started to communicate with "Jesse" who instructed me which documents and how I have to uploaded and after approved all required documents including my photo holding my ID She advised me to deposit 20 euro in order to withdraw 100 euro I won. Please remind this as a very new casino that time they had n't join with Neteller method to deposit and withdraw. So, I was waiting till she had confirmed me that Neteller was available now.First time I decided to claim their 200% deposit bonus for my 20 euro deposit and wanted withdraw 100 euro. But Problem was they had no Live Support. Every time we had to communicate via email or message. So,I Had requested withdraw 120 euro ( Screen Shot Attached) after I deposited 20 euro from Neteller. As they advised they processed all withdrawal within 24 to 48 hours but they failure to do so, Even they were remain unresponsive. Couple of days ago I had received 70 euro instead of 120 euro as she was promised to me. I thought this may happen by mistake,so I had claimed their 200% bonus after deposit but lost all within very short time. Because,they only allow 4 uncommon own made games to play must. And other games were locked. Ok, I understood that night bad luck made me lost all hurry. Then I emailed them to send rest of the payment 50 euro which I should get paid according to our conversations and T&C. But still now I did n't get get any reply from Jesse or anybody about my rest amount 50 euro. I would like to share some screen shot here as evidences that I should get paid 120 euro in total not 70! Dear askgamblers team, could you help me to receive my remaining amount 50 euro which I should get paid also please?
Kind Regards,
Iftekhar *****
User ID: polash**@yahoo.com
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