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VIP Room Casino - Delayed Withdrawal and still no answer

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Hello! I deposited in VIP Room Casino a while ago. They asked me for some documents and I sent them, I was approved. I earned some money and I wanted to make a withdrawal so I did. They asked me for a photo of the card I have deposited with. I took photo of the front and back of the card and I sent them on 23rd March. The last e-mail I have received from the service is that they have received the documents and it would take "24 - 48 hours" to be verified. It's 29th now and I still have no answer. I have written to their support and customer service but I have received no answer. I'd really like to know what is going on with my withdrawal. Thank you!

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