After informing Supercasino over the phone that I didn't have either a drivers licence or passport I was asked if I had something with my national insurance number and to provide a birth certificate, I did this by sending a letter from the DWP (I'm disabled) with my national insurance at the top and off course a picture of my birth certificate, along with a recent bill, and pictures of my bank card.
I verified with Supercasino that I had sent enough through there chat window and was told that it "sounds fine", today I get an email informing me that I can't be verified because I didn't send a passport or driving licence (which I informed them I didn't have).
round in circles we go, I think it is disgusting that they took my cash without needing all this verified but the second I try to withdraw they start this nonsense.. .
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