Hello.. Hope can help. My withdrawal was approved on 02/23/16. It was delayed from being approved, as I was given twice the wrong email address to send my verification forms to. I did mistakenly send them a copy of my ID which had expired, but if I had been given the correct place to send my forms to, that could have been corrected sooner. I have received delay in receiving, only found was a delay after the timeframe had passed, because I contacted their chat.. and was sent to their department that handles Withdrawals. We all can understand delays, but the issue is they don't keep you informed when it happens, so unless you contact them, you are in the dark..and wasting time looking for a payment that they haven't even bothered to inform you wasn't even sent out in the timeframe they said it would be. I was told my withdrawal would be expedited, that was nearly 2 weeks ago..only info I get about this is I will get it, but they don't give any updates on when. I like this casino, I just want to keep updated on the status of my withdrawal, and I don't feel confident they will keep me updated. If can help me get the status, would give me hope that I will receive my winnings, which I do need. thanks!
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