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Flamantis Casino - Withdrawal Issues

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I made a deposit of £200 on 21st March 2016 and managed to win £800 and made a withdrawal by bank transfer the same day and was told the next day, the payment had been processed and I would receive it in 3-5 days. I am still waiting to receive the payment and have been told by Flamantis support that the payment has been sent from their side. Now the other problem is I am currently self-excluded from Jetbull for a year which is operated by EveryMatrix as is Flamantis Casino which I only realised last week when they sent an email saying I had been self-excluded from Flamantis as well. Now if Flamantis are saying they have made the payment, where is it?

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