I lost last week €1000. So I set a limit loss of €200. Today I played again and luckily went up to €1250. But then the losing sets in. I thought the game will stop because of my limit at €1050, but it didn't! So i lost everything. I asked the casino on live chat how this is possible. The person told me that a loss limit is al your wager in a certain time minus your gamewins. So I am only on €40 losses...
No person would understand this when setting a loss limit. If you ask 10000 people they will say the game should stop when your balance is €200 less from the highest point.
Videoslots should explain this at their site if they make their own definition. It is a rule which doesnt protect players, when players think they are protected. It is misleading.
What is the difference when i cashed the €1250 out and then again make a deposit of €200 and loose that straight ahead???
This doesnt seem ok to me. I think videoslots should pay me the €1050
If you take their method of calculating you will never win anything and even could end up losing more than the limit of loss you set yourself.
In their calculations it depends on what the starting point is. If i withdraw the money and start over again a new starting point is there. I would have kept my winnings.
This method is misleading. There is nobody who knows the definition of set loss limit by videoslots definition. Nor is it in their terms or conditions.
What is set loss limit? In my opion and i think an average intelligent person will say so too is: starting point highest value minus the limit. There is where a game should end.
Videoslots.com is misleading persons and they act like they take gambling redponsibility serious, but in their definition, which is nowhere explained, you always lose more and never win money with a loss limit. If i went to a real casino and would have won €1250, a normal person sets a loss limit in his head. For example: i play untill €1000. So the loss limit is €250 This person will never calculate all his wagers minus his winnings...
Its misleading and not taking gambling responsibility seriously.
It says on their site: you are able to choose how much you can lose during a chosen period... Misleading... You think it is when you reached your highest balance and then lowering the loss limit.. It says you are able to choose a period, so i choose when i am at €1250 as starting point.
The chat person says this limit is per 24 hours. If i reached 1250 at 23:59 then i would have reached their definition of loss limit within €1000 after 0:00 and would have had the money still. Not fair!!
Tell me videoslots: how can you ever win money when the loss limit is reached by your definition?????
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