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Party Casino - My winning money is stuck in the game Gems, can't make any withdrawal

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Sunday 10 April 2016: I was playing slot online Gems, the game just kept spinning and eventually i had to exit the game. Once i logged back in it. it said i had an unfinished game, i continued to play for a while and realized i could not change games, so i decided to withdraw my winning. But i could not, i contacted party casino and told them my problem and they said the money is stuck in the game and they will get it released. After numerous chats and e-mails still have not had my winning, they tell me that it has been reported to the third party, and they are dealing with it and i will get an email when it is done. She told me that it would be resolved in 24 hours. But still they do nothing it has been 2 day's now, and i fear the worst as time goes on. I just want my 85 euro's that I won.

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