I deposited a total of £3000 playing live blackjack on the evening of 17/04. During my time playing I encountered problems with their transmition of dealer video/software as it would freeze and only show me the numbers what I was being dealt. The problem however is I never got an option to stick, stand or double down as the buttons were missing. This happened on more than one occassion and my last hand I was dealt a 4 and 3, dealer with a 7 but I had not option to hit as no button available. All it showed was the dealer hitting a 10 and me sticking on 7 losing the hand.
I contacted genting who said they would contact the suppliers to find out what was going on and then they would contact me back, no timeframe given even though I asked. I contacted them today and I was told the problem with my internet connection and I autofolded the hand due to this. My arguement is how do I know it was my connection? Also if the connection was so bad how comes it showed dealer hitting a 10 and me sticking? Connection is good enough to show me losing.
I have played live blackjack with numerous casinos all through evolution and have never experienced anything like this before.
I feel this is unexceptable from the casino and am requesting my deposits back due to these issues I experienced. Failure to do this and I will put in a chargeback request to get my money as I clearly had no chance of winning, just handing over my money. Should a connection be so bad wouldn't it be terminated and hands aborted due to connection issues rather than just take a players money??
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