I won $6503 at PKR at the end of January. I was very happy, and because I had been verified and paid promptly by PKR in the past I did not expect any problems. I was very wrong.
They sent me an email to verify my account again. Why? I am already verified.
Ok, so I send them documents again.
They do not respond. I email them after 1 week, no reply from PKR. I talk to chat. They say they dont have any documents from me.
Ok, I send them again.
I get an email from PKR, the first response in 20 days. My documents have been received! Success!
Then 3 days later, another email from PKR, my account has been suspended. I need to send documents. What?
Ok. I send the documents again.
No response from PKR. I email them. No reply. I talk to chat. They say they my document have NOT been received.
Also I am told their email address does not work and their document upload on website is also not working. They give me a different email address.
Ok. I send documents again.
No response for another 23 days. During this time I am emailing and trying to get help from chat support.
(Also, the waiting time was up to 48 minutes before becoming number one in the queue. I spent hours waiting to speak to somebody at PKR over the months of this ordeal.)
They say they want an extra document from me that was never mentioned before.
Ok, I send a new document.
No reply from PKR. I email them again. I email every email address I can find for PKR, hoping somebody would read and respond to me.
Then 12 days since their last reply, I get an email from PKR, my documents are approved! Ok!
So how long until they will pay my withdrawal? They write the same reply every time, “within next 24-48 hours”
This is now 12 days since I should have been paid within 24-48 hours.
I simply cannot believe PKR. I want PKR to pay my $6503 promptly with no more excuses.
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