I had a withdrawl for $1751 approved on 4/5/2016. I do my best to track pending withdrawls, usually via Live Chat. I have been told by two separate Silver Oak Live Chat agents that my withdrawl had been sent to the processor. This morning, I was told that it had not been sent. My issue is that I believed that I was lied to regarding the status of my withdrawl. I wish to find out the true status of this withdrawl, and why I would be told incorrect information by three different Live Chat agents. I have transcripts of all of my chats for exactly this reason. I have always been nothing but cordial and polite with these agents, and I feel violated if they have not been telling me the truth.
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