I joined playhippo about 3 months ago. After playing for a while I decided to take a 4 weeks cooling off period. After this period ended I received an e-mail from them advising that my cooling off period was over and that I am able to log in again and play. So I did and after 2 deposits I won £1700. I decided to withdraw this amount from my account however 2 days later I received an e-mail from everymatrix telling me that I am self excluded from one of their sister sites and that my winnings and all deposits are void and they have closed my account with playhippo. I have been trying to get a reply from playhippo with no luck explaining that I received an e-mail from them advising that my cooling off period was over and that I am allowed to play again. I am not sure what else to do
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