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Casino Royal Club - Unable to request withdrawal, support does not respond to my emails

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I used a 501% bonus (max 2x bonus cashout), deposited $500. Got through the playthrough and my balance is sitting at $8000 ready to cash out the full amount. But as soon as I got through playthrough and tried to go to cashier, everything has become disabled there. You can't withdraw, you can't deposit and you can't see any promotions. This sounds really suspicious. I have tried emailing with no response for days. I have talked to their online chat staff several times and they keep telling me to come back later that there is a problem with the casino. This has gone on for 3 days so far with no end in sight. A casino not being able to get their cashier online in 3 days is basically dead in the water. Also while chatting to their online support they kept encouraging me to keep playing (even though I can't win anything except a few comp points) - meaning they just want me to lose what I won legitimately.

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