I had a withdrawl for $2130 approved on 4/15/16. Their rules state Your payment will be made within 10 business days after approval, Express or Standard. It is now 17 business days following the approval, and I have no idea of what the status of this withdrawl is. I have been told via Live Chat that it is in "Escalation Division". I received an email from Elena stating that it has been placed on their priority list. Yet, this tells me nothing. Has it been sent to the processor? What does their priority list mean? The email also stated that I would be sent a confirmation email. Confirmation of what? A tracking number, a date that it will be sent to the processor? I do my best to maintain patience, however, I believe that if the player did not stay on top of his or payouts that nothing would happen. It seems as if they do their best to delay the process for as long as possible. I just don't believe that this is right considering that they certainly would be unwilling to wait for your deposit into their casinos. I would be interested in receiving the actual status of this payout, and why it is now a full week late according to their printed terms and conditions. Thank you for your help, Ask Gamblers!
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