Hi, I am at a loss really what to do. I have winnings of about £200 at Thrills casino. I made a withdrawal of the whole amount. The next day I went on the site to check the progress of my withdrawal and my account details would no longer work. It basically said that I had permanently self excluded myself.
I have emailed four or five times asking what has happened and no-one answers. When I ring the phone number, no-one ever answers. The live chat doesn't work because I can't log on.
This was over a week ago now. The winnings have still not appeared in my account.
It is really frustrating that no-one will contact me, as I won the money fair and square. I feel sure I have done everything right. I am from the UK. I have self excluded from some other casinos, but none affiliated with this casino.
I have never been treated this way before by any online casino, especially since I have deposited hundreds and hundreds of pounds. Can anyone get me any answers, I don't really know what else to do.
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