I have three withdrawals totaling about 6,000. The initial withdrawal was submitted on April 4th. Approved April 21st due to verification delays. Now I have spoken to people at the Casino and chatted with them. They have excuse after excuse for not paying out. Delays are the norm and rest assured I will get my money. That's what I get. I have deposited a lot of money in this casino and withdrawal from other casinos and get that money in the listed timeframe. No that it is escalated I email them and get the same generic response. Will I get my money?
Planet 7 Casino - Got only delays with my payments so far
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Real Deal Bet Casino - Crediting non-requested and unwanted bonuses to prevent withdrawal
Hi, My name is Joynal Joy. Recently I had created account with Real Deal Bet Casino and claim the bonus code 300PUNCH. So, I got 200% bonuses upon my $23 deposit and plus 40 free spins. I lost my deposit+bonuses within couple of hours. Then I played 40 free spins and I won $60 and went for withdraw request. But I didn't receive my winning within 48 hours. So, I rollback by withdrawable money $60 and went 100+. I was enjoying to play so I brought money from Sports to Casino. During play I got again 200% bonuses $122 upon my $61 transferred Sports to Casino. I have attached the evidence of all transactions. So, in the summery I want my $61 which I never claimed twice 200% bonus! So, I need your help dear Askgamblers please to resolve this strange issue. Thank you.
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Bovada Casino - Withdrawal approved on 3/22, but still not received
I have made multiple E-mails to Bovada support regarding the fact that I have not yet received my approved withdrawal from 3/22 for $800 USD. I continually get the same responses that they are sorry for the delay, they are working on the issue, etc ... My husband thought it might be wise to make a post here regarding this complaint due to the length of time.
This was a VFF and I know there were some problems during March, and I have tried to be patient and understanding, however, I feel that Bovada's Customer Service has been unwilling to truly assist me.
They never give me a time frame as to when to expect my funds, only to "not worry" that they are working on getting them to me as quickly as possible.
This is the worst customer service I have ever run into in my life .. all they do is deflect and blame someone/something else for the problem.
I am hoping this will speed up the process for my withdrawal. Thank you!
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Bovada Casino - Still waiting for my two withdraws
I have been waiting for my two withdraws for over the ten day time frame and every time I call I get a different story. I just want my money one was for 450.00 on 4/24/16. And the second one was for 401.00 on
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Euromoon Casino - Confiscated winnings without valid reason
I won 2000€ on this casino after making several deposits of 50€.
So i made my withdrawel and waited. After a day Jeremy (vip manager) told me take a bit from my winnings back and keep playing because this way the financial department would see i'm active ???
Found this strange but did what he wanted.After some days of waiting i took another 50€ from my winnings and sended them back to my account to play with. (for some reason if u want a deposit u cant stop playing at this casino)Now it seems i pressed once on the wrong button (maxbet/by mistake), and because of this (no bets >30% of deposit allowed) i seem to have lost all my winnings ? (lol?)
Do i see it wrong but when money is being placed in a withdrawel section, and by this separated from the 50€ i was playing there is no way that a bet made with the last 50€ can make them confiscate all my winnings ? (imagine it was already sent to my account ?) The wrong bet gave me exactly 0€ winnings btw and never i added money from this last 50€ back to the withdrawel section.
What can i do pls
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FortuneJack Casino - Not witholding to its own withdrawal time frames
first i withdraw .5 btc x 4 times
then after an hour i win and withdraw .5 btc x 6 times
but still 9 hours as pass but i still didnt any of my money
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All Slots Casino - Delaying my 50e withdrawal
Sorry for my bad english.
I have made several small depsosit on ALLSLOTSCASINO,and I have won 50€. Then I tried to make cashout,2016-05-10 I've been asked for vertification documents. Sent it all and 2016-05-12 got email from them what my account are verified now,but my cashout was refused. Contacted with live support they sayd I have to sent my documents again and then make cashout and wait 24-48h. I've sent it again and they refused my cashout same like before. Today is the same story from live support "Make cashout again and wAIT 24-48 hours..'I think they keep delaying because they don't want pay for me..
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Bovada Casino - Unacceptable delay in payout
$500 payout approved on Mar 20 2016. Never had a problem prior to this and have been a customer since 2009. Have called and emailed numerous times and continue to get the standard, meaningless answers with no acceptable resolution. At this point I have no confidence that they will honor this debt.
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Betvictor Casino - Not happy how they handle a software crash
Hi. On 27th April I played a slot on betvictor called James win. Was playing £1.5 stake. It was playing games fine and I got the feature. How ever it just kept playing the same cycle over and over. Not letting me play the feature. So I contacted betvictor who looked at it. They advised me to clear data which I did. Restart my phone. Use a different browser to see if that would work. Nothing happened. I then logged in on a different phone. But that still did nothing. Told bet Victor that it didn't work they said they contacted the 3rd party who said it's not on their end. So advised me to do everything with my phone again. And still nothing. I understand they can't get the slot to work. But they won't give me anything at all. I've lost out on the win of the feature and would be more than happy if they could give me a cash amount that may average what the feature would give. Just don't think it's fair at all for them to just say there nothing more that can be done when I've lost out as a loyal customer.
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Bovada Casino - Delayed payment for $1,000
I won 1,000 dollars on bovada and did a withdrawal for 1,000 dollars on March 8, 2016 and it was approved on March 10, 2016. After constantly calling bovada customer service and waiting over a month I was contacted and told my money was credited back to my bovada account. With that being said I requested another withdrawal April 25th 2016 and it was approved April 26 2016. I asked the customer service represenitive before I request this withdrawal again, will there be any problems with the time period on this withdrawal and she said no it'll be there within 10 business days. It's well past 10 business days and I'm still getting the same response from bovada. I've been waiting on this withdrawal for over 2 months and it's really starting to get rediculous. Worst experience I've ever had with bovada. I seriously plan on deactivating my account on bovada once I receive my funds.
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Sun Palace Casino - Unjustified ''fraud'' accusations, withholding payments
About three weeks ago I did a couple of withdrawals in the total amount of $952. I know that this casino has one of the slowest payout systems of all, but I wanted to check with the support what was going on.
I get transfered from the finance department to the security department because my payments and account are under "review".
And all I get from the security department is a standard automated answer saying my account is being investigated for "fraudulent activity" and that my withdrawals are "on hold until further notice". Very unpolite and no other information is given.
Now, I could accept this happening one time for security reasons - but this is the SECOND time this is happening in six months. In fact - I have verified my account three (!) times since signing up with this casino: sent in all documents, someone from the casino called me etc.
I dont know what to do anymore - I keep getting treated as a criminal, all they have to do is a quick check of my playing pattern and deposits with neteller to see that I am a fair player playing with my own money.
And if there is some other reason to not processing the withdrawals, I believe that you as a loyal and honest player should be told about it.
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BetRally Casino - Paid only part of my winnings
I got a free sign-up Bonus of 25€ on Betrally and managed to wager it 50 times to request a withdrawal. I was told i need to make a deposit to verify a withdrawal method so i depositet 10€ via neteller and requestet a withdrawal of 100€ so that i have my 10€ left to play with because they have a Term that they may charge fees for withdrawals where the deposit isnt wagered atleast 3 times. After a few spins i got a wildline on DoA and won like 450€, i wagered the deposit atleast 3 times to get sure they dont charge fees and requestet another withdrawal of 400€. All that happens on the 14.05.16 and after i asked where i can verify my account on monday and verifyed it, i received a payment of 285€ today the other money is deletet. I asked to livechat and they claiming that i got the maximum amount with my free bonus.
I was pretty happy with this site until today because the support was always nice and now i need to come here to get this solved.
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Always Cool Casino - Not willing to refund my deposit
I have my account open December 2015 after I saw the site advertised live dealer games available.
I have made a deposit EURO 200 via Entropay. As you may aware, Entropay is like a payment platform not a visa card.
After deposit made, the live dealer games are not at all existed. I've contacted via live chats support & emails, and confirmed that there are no live games and no time frame when can it be installed. Therefore, I've decided and requested withdraw my deposit back and close my account.
Unfortunately, Live chat with their support team, only can assist me with deposit but not withdraw, worst still when I asked further questions, they cut me off.
This is from Mid December 2015. I have sent all relevant documents via emails and each time, it takes them 21 days at least to response and asking the same requirement documents which I have sent months ago. I have screen shot with the account, my photo ID, bank statement. Nothing has come through or letting me know what is the outcome.
The last response from them was on 25th April 2016, and from a new request ticket submit again.. Now we are coming to 6 months. They are still holding my EURO 200 and not return to me. Please help. I just need my money back and close the account.
I have all the email correspondences evident proofs.
Many many thanks.
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138.com Casino - Delaying £2230 Payment
Hi,
After submitting a staggered withdrawal I was asked to verify my account. I had already verified my account and sent in multiple documents a couple of months previous so this was ringing alarm bells over them just trying to delay payment.
So I sent in the documents and was verified. Unfortunately my withdrawals have still been in 'WagerPass' state, which means they are just sitting there waiting to be processed. It is now 4x the length it has taken previous withdrawals to be processed and sent, so my point of view it seems like a clear delay tactic now I want to withdraw a sizeable amount.
I have been very polite and respectful on chat, but the only help they can give me is that they have sent an 'Update Request', unfortunately I never actually get an update.
Really frustrating that they mess loyal customers about like this. Just want to get this sorted.
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Planet 7 Casino - Delayed payment & no response to emails
I was approved for a $500 withdrawal got a phone call and everything verified told I would be receiving a tracking number via email well I have heard nothing. I have been on chat multiple times they tell me to send emails I have done that but no one has even responded to them
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Box24 Casino - Not willing to pay
greetings.
I am samarth ***** from India and my user id is nanaballkorle ... box 24 casino.
I earned dollar 900 by using 25 dollar's sign up bonus. and also met all the wager requirements. but when I wanted to withdraw 100 dollars after depositing 25 dollars I get rude and non clarity answers from chat support.
I have sent the required passport and bank statement and my bank card
photos which are attached to netteler and entropay one month ago on early April 2016. I did not have utility bill in my name, hence sent bank statement which has my address mentioned above on statement.
however i did not get any reply from box24 till I contacted ask gambler and filed a complaint. then I was suggested to deposit 25 dollar's to withdraw my 100 dollars as i have earned 900 dollars and met wager requirements.
after ask gambler contacted about my issue. box 24 contacted me saying my bank statement does not contain address. but honestly speaking. you people did not check it correctly. the address is mentioned in the bank statement at the top left. but no reply. then I got a reply from ask gambler that i will have to deposit the money to meet the withdrawal guidelines. I did it.
hence i deposited 25 dollar's. but when I am clicking on withdrawal option in your website. it says I have not met withdrawal guidelines.
to be very honest. It's upsetting the way box 24 is treating me. still I am unable to withdraw my own real money. it's been more than I month I am waiting for a proper response from box 24.
if I contact chat they say I need to wait. how long? is my question. and they say they don't know. what does this mean?
this email is also forwarded to ask gambler as i am fed up of waiting the style of response by box24. trust me it's really frustrating when i don't get any response for my email and unable to withdraw my own money.
my KYC docs is also attached with this complaint for askgambler references. it might happen that box24 might come up with some other reason. so attached all docs here.
thanks
regards
samarth ***************
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Bovada Casino - Delayed payment
Applied for a $600 withdrawal on March 12th 2016 still have not received the money. The Bovada representatives keep giving me the same response of the money being safe and will eventually come into my account. I have almost given up on getting the money
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Bovada Casino - Fast Funds Delay Since March 20th
I requested a withdrawal of $500 via Bovada's Visa Fast Funds on 3/20 (almost two months ago now). And I still have not received anything that makes me feel good about the issue. Every time I call I get a very vague answer that it shouldn't be too much longer and to be on the lookout. I really don't enjoy having to check my account multiple times a day especially when nothing is happening.
Hopefully they will resolve this soon.
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Cool Cat Casino - Waiting for too long to get paid
Wow, I requested a payout 42+ days ago. I chatted with the Withdrawal Dept. a few times and each time I was told they would get a note to the fiance dept to expedite the process. I know there is a wait, but more than 6 weeks is way too long. Getting paid on timely basis, means so much..
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Prism Casino - Withdrawal Not Processed Yet
On April 19th I received an email stating the following:
"Hi Miguel!
I hope you are doing fine!
We will be sending a your payment soon and it is very important that you reconfirm the following information:
1- Name exactly as it shows in your ID (driver's license)
2- A valid phone number
3- Physical address where the check will be delivered
Disclaimer: A $250 fine will apply to a payment sent to you with your winnings if it happens to be returned due to an address or information mismatch.
Do not hesitate to contact us if you have further questions.
Sincerely,
Bill
Prism Casino
Withdrawals Department
Phone Number: 1-844-632-0969
(Monday-Friday 12pm-5pm ET)"
I called up and spoke to this nice gentleman name Bill. Everything was taken care of over the phone. He had asked me to send an email which I did. Mind you, I had asked for a wire transfer, and was told by Bill that the first pay out needed to be in the form of a check, then why does your site doesn't specify that?
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Hi Bill,
Thank you!
The name that appears on my driver's is: Mxxxx Axxxxx Rxxxxxx Rxxxxx
My phone number: 347-xxx-xxxx
Address: xxxx South 24th St., Allenxxxx, PA 18103
I will rather have the check written out to Mxxxx Rxxxxxxxx only because that is how my name is on my bank.
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I received an email the same day stating:
"Hi Miguel!
Thank you for the information provided!
Please note your withdrawal should be sent within the next 10 to 14 business days to the processor. As soon we have the payment confirmation we will let you know.
Please let us know if you have further questions.
Sincerely,
Bill
Prism Casino
Withdrawals Department
Phone Number: 1-844-632-0969
(Monday-Friday 12pm-5pm ET)"
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On May 4, 2016 I sent an email to Bill asking for a status:
He stated that they have not heard from the processor and that he will send an email asking for a status and will keep me posted. The email was sent in Spanish, which I have in my inbox.
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On May 11, 2016 I sent Bill another email asking for the status. Today is May 18, 2016 and I have not heard anything. I tried calling and it says all agents are busy now. I tried going into prismcasino.com and the page won't load. What the hell is going on? Can someone please get back to me?
Thanks
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