Hello. I played a bonus on 24Bettle. When i was done i took very long time to get my payment. It was a totally withdraw of 2799.
After some days they sended me this mail:
''Dear Mathias,
I'm writing to inform you that our player's management completed the investigation of your account and they made a following decision:
You have been in collusion with other players and participated in a group of players which is against our terms.
According to our Terms and Conditions which you accepted once you have registered in our casino, your acts are considered as "Abuse" (please see term 10.6.g) and therefore your account in our casino is subject of banning.
Unfortunately you are not welcome in our casino anymore, you payout has been declined and waived and your account has been closed.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Anna
24Bettle Players support
24 Bettle''
So they froze my account, and took my winning of 2799 euro. Now they are not answering mails, and i cant log in on my account on 24Bettle.
The deposit i did was 240 euro, and my withdraw was on total 2799 euro.
Thanks for the help.
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